*If using as part of an aftercare ritual, avoid anti-oxidant products like RéACTIVE+ and retinol products like NOUVELLE+ until skin has fully healed.
Day 14: Improvements in the appearance of skin tone,
firmness, texture, and fine lines /wrinkles1
Unretouched photos of actual study subjects. Results based on twice daily application of BIO CREAM FIRM for 14 days. Results may vary. Date on file; Merz North America, Inc., Raleigh, NC.
Day 30: Visible difference in the appearance
of redness, wrinkles, and blotchiness1
Unretouched photos of actual study subjects. Results based on twice daily application of BIO CREAM FIRM for 30 days. Results may vary. Date on file; Merz North America, Inc., Raleigh, NC.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@shopskincaremd.com. If your return is accepted, only then should you send your item back. Shipping charges on a return are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@shopskincaremd.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products)which have been opened/unsealed . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
